Frequently Asked Questions

Please note that you can find many answers to the most common shipping and order information questions by visiting our Shipping Information and Order Information pages.

What is the best way to order from Velogear.com?

That one's easy. Whether you are a new or existing customer just click the Log In button on any page and sign in or register. Then add the gear that you want to your shopping basket and check out when you are ready. If you prefer not to shop online, that's ok too, because we make it easy for you to order by phone. Just give our friendly customer service staff a call at 1-800-234-8356 or visit our contact us page for complete contact details.

I saw a product in your Outlet Store yesterday at a great deal, but now it's gone.

Due to the limited quantities of this merchandise in the Outlet Store, we cannot guarantee availability. If you see something you like, grab it before it's gone!

I got an email last week with some special pricing, but I missed the deadline.

Some products are marked down for the duration of a specific sale event only. After the event, the price is adjusted up to its value prior to the sale. We unfortunately cannot make price adjustments after the sale has ended. Please check your email regularly for future discounts. Prices are subject to change without notice.

What forms of payment do you accept?

We accept all major credit cards -- you can pay by VISA, MasterCard, or American Express cards either by phone or online. No checks, money orders, or cash are accepted.

How do I use the coupon code I received in my email?

When you are ready to check out simply enter the coupon code in the appropriate field in your shopping basket for your discount to be applied. Submit your order and enjoy your savings! Please pay careful attention to the offer's start and end dates. If your order does not seem to reflect the benefits stated in the promotion, take another moment to review the promotional offer's terms and conditions.

How do I make a return or exchange?

Please visit our Order Information page to see complete details on returns and exchanges.

How do I track my order?

If your order is shipped via UPS, we will send you an email with your tracking number after your shipment leaves our fulfillment center.

How do I know if the item I ordered was backordered?

If an item is on backorder you will notice an expected delivery date when you order it. When you check out, you will have the option of shipping ahead what's in stock now, or holding the order until the backordered item arrives. Shipping and handling charges will apply for any backordered items sent after the initial shipment.

Do you match prices?

We always try to have the best possible price for everything that we sell, but we still have to keep the lights on. If you keep an eye on our regular sales or our Outlet Store you will find some of the lowest prices on the web. But it is not our policy to match prices on a per item basis.

If you still can't find what you need or have a question, please contact us and we'll be happy to help.