Order Information

Whether you are a new or existing customer just click the Log In button on any page and sign in or register. Then add the gear that you want to your shopping basket and check out when you are ready. If you prefer not to shop online, that's ok too, because we make it easy for you to order by phone. Just give our friendly customer relations staff a call at 1-800-234-8356 or visit our contact us page for complete contact details.

Safe and Secure:

Velogear.com uses SSL encryption which is verified as safe and secure by VeriSign. To verify the security of our website, please click the VeriSign logo at the bottom of the screen.

Order Form:

If you would prefer to place an order via U.S. mail, please download, print, complete, and mail our Order Form. You will need Adobe Acrobat Reader to open and print the order form. (Download Acrobat Reader for free)

Returns/Exchanges;

If you would like to return or exchange an item(s), please use the Velogear.com return form available for download.  (Download Acrobat Reader for free)

Download Return Form

Follow the instructions to fill out the form. Please be sure to include your order number and reason for the return/exchange. Ship your completed return form and a copy of your receipt in the same package as your return/exchange item(s) for a timely refund or exchange.

Returns may be sent to:

Velogear.com Returns
13922 Manchester Road
Ballwin, MO 63011 USA

Conditions and Restrictions:

• Products returned for refund or exchange must be in new or saleable condition within 30 days of original purchase.
  
• Velogear.com works hard to make sure the items we sell meet your expectations, but we cannot be responsible for mistakes in sizing, color, or other preferences. You will be responsible for the shipping costs of refund/exchange items, and Velogear.com cannot be responsible for items lost during return shipping. We strongly suggest using FedEx, UPS, or other trackable and insurable package delivery services.
• Once we receive the return/exchange, we will process the transaction the same day and apply any applicable refunds within 48 hours. Velogear.com reserves the right to deny refunds or exchanges for goods returned in used or unsaleable condition.
• Velogear.com does not offer exchanges or refunds for DVDs.
• Refunds are for the cost of the product and any applicable sales tax only.
• Refunds on orders paid for by check require at least 45 days for a refund.
• Mis-ship/Damaged Item Policy: If you receive an item you did not order or if your shipment arrives damaged, please contact us to request a Merchandise Return Label (MRL). You can use this label to return the order at no cost to you.

If you have any questions about returns or exchanges please contact us.