Policies and Shipping

SHIPPING (Continental U.S.)

Three shipping options are offered for merchandise delivery:

1. 1 Day - All 1 day orders will be sent via UPS
2. 2 Day - All 2 day orders will be sent via UPS
3. Standard Shipping - All orders will be sent via trackable and insurable lowest cost method based on your address and weight of your order.

Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.

Most orders ship within one business day of the order placement.  Normally it will arrive in 3-7 business days using standard shipping

Please note that items do not ship from our fulfillment center on the following holidays:  New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Velogear.com charges Continental U.S. shipping based on the table below.  Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. When calculating how long shipping will take, make sure you count business days.

Shipping & Handling Up-Charges

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

If orders contain a poster AND other item(s), a $2.00 surcharge will be applied at time of shipment to cover additional shipping charges. This charge will be applied after the order ships.

Food shipping charges may vary by weight

Wheels and wire-bead (non-folding) tires are subject to shipping upcharge

Helmets shipped using 2-Day or 1-Day shipping options may incur a $25 shipping surcharge

Trainers will add an additonal $24.99 shipping surcharge

INTERNATIONAL ORDERS & CANADA

Canadian Orders will be charged based on the table below:

International Orders will be shipped using our current lowest cost carrier depending on country. 

The shipping cost shown in the shopping cart is only an estimate.  International shipping rates very.  Please place your order and we will calculate actual shipping costs.  If they are different than the estimate we will email for your approval before we ship your order.

Velogear.com is not responsible for Taxes & Duties.  It is a legal requirement that we declare the full value of the contents of all packages destined outside of the United States and subsequently these may be subject to local import duties and taxes levied by the carrier (UPS or USPS) on behalf of the local customs authority.

Any orders shipped internationally that are not accepted or returned will be issued a refund only after all applicable custom fees and penalties have been deducted from the total amount billed.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!